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Business Support Services Officer (Complaints and Information)

This job is closed and is displayed for reference only. 

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 


Appointment Type:Permanent 

Location:County Hall, Glenfield, Leicestershire, LE3 8RJ 


Closing date:23 February 2020 at midnight 

We are looking for an enthusiastic and customer-focused person to join our Business Services team with a primary role across our Information and Records section. The core duties of this post will be handling incoming complaints and Freedom of Information (FOI) requests and managing the lifecycle of these requests, networking with internal departments and external partner agencies as required. There may also be a requirement to work across our wider team including Insurance claims and records management as required.
Ideally you will have a good understanding of FOI and Local Government complaints legislation. Whilst previous direct experience in this sector is desirable, of greater importance is the ability to manage work queues, work to tight deadlines, build effective working relationships and work logically whilst under pressure.
Within this role, you will get to know the full range of Council services and develop all facets of your skills in negotiation, problem solving and customer care. It is a fast paced dynamic role and would suit those who have worked in a customer service environment.
• Good customer service skills
• Well developed communications skills, with ability to challenge and influence when appropriate
• Able to prioritise and manage own workload
• Maintaining and managing information in key systems in accordance with expected standards
• Experience of working collaboratively across teams
Please see the Job Description / Person Specification which is attached further down the page.
For informal enquiries please contact Rita Nathwani Tel: 0116 3054107 or email: rita.nathwani@leics.gov.uk
We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.
For further information about working for Leicestershire County Council, please click here.

If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk

Further information for this job