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Business Support Officer Level 2

This job is closed and is displayed for reference only. 

Organisation:Nottingham City Council 

Working Hours: Part Time , Hours per week - 23 

Salary:£18,426 - Pro-Rata 

NPPV Required:No 

Appointment Type:Permanent 

Location:Dragon Court, Woolsthorpe Close, Nottingham, Nottinghamshire, NG8 3BP 


Closing date:18 June 2019 at midnight 

There is one permanent position to work as a Business Support Officer (L2) within the Adult Homecare Service for 23 hours per week.
The starting salary is £18,426 (Level One) rising to £18,795 (Level Two) on the first year anniversary, subject to satisfactory completion of a probation period (pro rata for part time workers).
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been waiting for? Read on to find out more…
There has never been a better time to join Nottingham City Council. Known for inclusivity and innovation, we have also won a host of Employee Benefits Awards, are a leading employer of Apprentices and we are continually working around the clock to deliver high quality services for Nottingham’s citizens, visitors and investors.
Our aspiration is to make Nottingham a Great City, but to do this we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.
Join an organisation that gives you extra – we will value your contributions, promote flexible and modern ways of working, will double your monthly pension contributions, offer a very generous 25-32 days holiday package each year (exclusive of public bank holidays and dependent on length of service) and give you the option to purchase up to 28 days additional holiday tax-free!
Job Purpose
To provide a comprehensive and flexible council-wide tailored business support service to internal and external customers of Nottingham City Council, enabling consistency of service delivery across the council and wider community.
Business Support Officers at L2 are expected to advise and respond to a range of enquiries from customers, signposting to services and requesting responses on their behalf. They will also organise, maintain and develop information systems, progress chase on a range of matters to ensure colleagues achieve Corporate, Departmental and external deadlines, as well as effectively communicating with internal and external customers face to face, in writing and over the telephone while adhering to the business support standards.
The successful candidate will provide administrative support to Nottingham City Homecare Teams, who provide care for adults in their own home to enable them to remain independent as long as possible.
• Ability to use a computer in order to prepare correspondence and maintain computerised records, and able to adapt to new IT packages;
• Ability to work under pressure and to fixed deadlines;
• Good written and verbal communication skills;
• Sensitivity to the needs of customers and staff.
For more information, please view the Job Description and Person Specification which are attached further down on this page.
For informal enquiries please contact the Business Performance Team at You can also email us your telephone number to request a call back to discuss the role.
Useful information for Applicants
Please ensure you read our Terms and Conditions information, which includes advice on pay, annual leave and hours of working, and our Total Rewards Package, which includes information on some of the great benefits when working for Nottingham City Council.
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, as detailed in the job description and person specification, is an essential requirement for the role.
Nottingham City Council are committed to equality, diversity and inclusion and we are striving to have a reflective workforce of the citizens we serve. As a result of our commitment to this agenda, we anonymise all applications to remove the risk of unconscious bias. The application process will capture your personal details (including your name) and these details will only be made visible to recruiting managers once the shortlisting stage has been completed.
We particularly welcome applicants from Black, Asian and Minority Ethnic (BAME) communities and applicants that consider themselves disabled as these groups are currently under represented within our workforce.
Nottingham City Council is open to conversations regarding flexible working options at the point of interview.
If you have any technical issues completing your application form please contact