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Assistant Technical Specialist (Service Desk Delivery)

This job is closed and is displayed for reference only. 

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 


Appointment Type:Permanent 

Location:County Hall, Glenfield, Leicester, Leicestershire, LE3 8RA 


Closing date:19 April 2019 at midnight 

Salary Range: £17,007 to £23,112
This post is for an ICT 1st/2nd line Service Desk technician. The Service Desk role supports internal customers who use ICT services and systems at Leicestershire County Council. Providing 1st & 2nd line support and guidance via phone, email, remote assistance, and Portal channels; delivering excellent first time fixes and quality advice and assistance. The Leicestershire County Council ICT Service Desk is an award winning service, delivering request fulfilment and incident resolution with quality and consistency, in line with ITIL framework practices.
You will be working at the front line of ICT service delivery within a county council delivering life-changing services to the public of Leicestershire. ICT at the council, is at the forefront of technology advancements in a corporate environment, providing virtual desktops, workforce mobility and Skype telephony as part of our innovative infrastructure delivery.
Please review and read the Job Description and Person Specification attached further down this page for essential requirements and qualifications for this post.
For informal enquires please contact Stuart Beale, Tel: 0116 305 5622 Email: stuart.beale@leics.gov.uk          
We welcome and encourage applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT+) communities, as they are currently under-represented within our workforce.
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk