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Application Configuration Expert

Organisation:Leicestershire County Council 

Working Hours: Full Time , Hours per week - 37 

Salary:£26,925 

Appointment Type:Permanent 

Location:Room 300, County Hall, Leicester Road, Glenfield, Leicester, Leicestershire, LE3 8SW 

Reference:CR0702 

Closing date:20 August 2019 at midnight 


Salary Range Grade 9 (£24801-£26925)
 
As Application Configuration Expert, you will be part of a team providing support and development of high priority Business applications.
 
We are looking for a flexible individual to join the team and support a range of key business applications, predominantly across the Adults and Childrens Social Care, and Childrens education service areas.
 
In this varied role will help us provide both 1st and 2nd line support activities, covering user support, systems maintenance functions and the planning and testing of upgrades, development and contributing to robust user acceptance testing. You will be a team player who is committed to customer service excellence, and will ensure you contribute positively to the management of knowledge within the team.
 
You will work closely with Technical Specialists and Customer teams to ensure the services we provide meet tight timescales, business priorities, and SLA’s. You will ensure the quality of your outputs meet business requirements and our strict quality standards, including the application of the change and release processes are respected. 
 
ESSENTIAL REQUIREMENTS:
• NVQ level 3 (or equivalent) or achieved proficiency in SFIA at level 3
• Proven significant ICT experience with evidence of operating at a practitioner level (SFIA level 3) in a large ICT environment
• Of working with technical and professional staff
• Able to demonstrate a flexible, innovative and positive approach
• Experience of delivering complex business processes and configuring supporting ICT business applications.
• Good analytical/problem solving skills; numerate
• Understanding and experience of the application of customer service philosophy.
• Strong interpersonal skills to work with team members and customers to achieve agreed objectives.
• Ability to make decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information.
• Excellent organisational skills with the ability to manage priorities and work to deadlines.
 
DESIRABALE REQUIREMENTS:
Detailed knowledge of use of supporting high priority ICT business applications, preferably:

• Capita One
• Mosaic
• LAS

Applications are actively encouraged from applicants who are able to demonstrate relevant transferrable skills from supporting other business focussed IT applications.


 
Please see the Job Description / Person Specification which are attached further down on this page
 
For informal enquires please contact Graeme North, Tel: 01163057779 Email: graeme.north@leics.gov.uk 
 
We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.
 
If you have any technical issues completing your application form please contact escservicedesk@emss.org.uk
• NVQ level 3 (or equivalent) or achieved proficiency in SFIA at level 3
• Proven significant ICT experience with evidence of operating at a practitioner level (SFIA level 3) in a large ICT environment
• Of working with technical and professional staff
• Able to demonstrate a flexible, innovative and positive approach
• Experience of delivering complex business processes and configuring supporting ICT business applications.
• Good analytical/problem solving skills; numerate
• Understanding and experience of the application of customer service philosophy.
• Strong interpersonal skills to work with team members and customers to achieve agreed objectives.
• Ability to make decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information.
• Excellent organisational skills with the ability to manage priorities and work to deadlines.
  
DESIRABALE REQUIREMENTS:
• Detailed knowledge of use of at least one of the following ICT business applications:
•   Capita One
•   Mosaic
•   LAS


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